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Frequently Asked Questions

Account Sign Up
Is there a sign-up deadline?
  • The cut-off is Wednesday at 11:59PM for that upcoming Sunday for new subscription sign-ups. There are no exceptions.
  • If you sign up on a Thursday, you won’t get your meals until the following week (10-11 days after).
  • Note: Our online store will be closed from 12AM to 9AM every Thursday to verify order processing.
    • Is there a subscription pause/unpause deadline?
  • The cut-off is Tuesday at 11:59PM for that upcoming Sunday-Monday deliveries. There are no exceptions.
  • If you pause your subscription after Tuesday 11:59PM, you will still get your meals that upcoming Sunday-Monday delivery.
  • If you unpause your subscription after Tuesday 11:59PM, you won’t get your meals until the following week (10-11 days after).
  • Note: Our online store will be closed from 12AM to 9AM every Thursday to verify order processing.
    • Can I view my meals AFTER I customize all 5 weeks?
  • Absolutely. Log onto your account
  • Click/tap “Customize”
  • Click/tap “VIEW” next to the subscription you want to view
  • Click the week you want to view with the quantities of each meal.
    • In the event that you want to CHANGE the quantities of any meals, you will have to follow the steps in the next FAQ question.
    What if I customized when I signed up, but now I want to change what meals I get?
  • Click/tap “My Account” on navigation bar
  • Input credentials if you are not logged in
  • Click/tap “Customize” under the My Account tabs
  • If you have multiple meal plans, click “VIEW” on the plan you want to change
  • Scroll to the bottom of the meal customizer module and click/tap the “REQUEST MENU UPDATES” blue button
  • Within 24 hours max, we will manually unlock your plan allowing you to make updates
  • Upon activation, you will receive an email saying your request has been approved
  • Log back into that same area to make changes to meal quantities
  • Save changes… and you’re all set
    • How do I pause OR unpause my account?
    TO PAUSE:
  • Click/tap “My Account” on navigation bar
  • Input credentials if you are not logged in
  • Click/tap “Subscriptions” under the My Account tabs
  • Click/tap “SUSPEND” green button
  • If successful, your account should have a light blue background notification saying “Your subscription has been put on hold.”
    • TO UNPAUSE:
  • Click/tap “My Account” on navigation bar
  • Input credentials if you are not logged in
  • Click/tap “Subscriptions” under the My Account tabs
  • Click/tap “REACTIVATE” green button
  • If successful, your account should have a light blue background notification saying “Your subscription has been reactivated.”
    • How do I increase OR decrease the amount of meals in my reoccurring plan? (i.e., instead of 6 meals every week, now I want 12)?
  • Click/tap “My Account” on navigation bar
  • Input credentials if you are not logged in
  • Click/tap “Subscriptions” under the My Account tabs
  • Click/tap “UPGRADE OR DOWNGRADE” green button
  • If successful, your device should automatically bring you to meal plan type you originally chose, allowing you to select a new number of meals and thus bringing you to the customizer.
  • Simply follow checkout instructions.
    • Is there a subscription pause/unpause deadline?
  • The cut-off is Tuesday at 11:59PM for that upcoming Sunday-Monday deliveries. There are no exceptions.
  • If you pause your subscription after Tuesday 11:59PM, you will still get your meals that upcoming Sunday-Monday delivery.
  • If you unpause your subscription after Tuesday 11:59PM, you won’t get your meals until the following week (10-11 days after).
  • Note: Our online store will be closed from 12AM to 9AM every Thursday to verify order processing.
    • Why does it say I have a "subscription"?
  • We said no contracts, and we meant it. When you sign up, you will submit your delivery, food, and billing information, thus making you automatically subscribed to our system.
  • HOWEVER, you can pause, upgrade (6 to now 12 reoccurring meals), downgrade (12 to now 6 reoccurring meals), or cancel after your first payment at any time before that upcoming Tuesday 11:59PM each week! See question 2 above for more information on pausing deadlines.
  • Know that just because you filled out 5 week’s worth of meals, this does NOT mean you are locked-down or committed to a full 5 week’s worth of customizations.
  • In the event that you’re unsure if you should pause or cancel your subscription, we recommend pausing, so if you decide to reactivate, we will already have all of your information.
    • When will I get charged?
  • You will be charged every Wednesday.
  • If you sign up on a Monday, Tuesday, Thursday, Friday, Saturday, or Sunday, you will not see the charge come out immediately as it will automatically be scheduled for you that coming Wednesday and every Wednesday after that.
  • If you sign up on a Wednesday, you will get charged that day.
    • How do refunds work?
    Due to the extensive planning and preparation required by our service, we are unable to accommodate any refunds.
    Meal Details
    What's the difference between Fitness and Weight Loss?
  • Fitness = more protein
  • Weight loss = less protein
    • What are Family Meals?
  • These meals are created for families who need an extra set of prepared meals at lunch or dinner time.
  • These 4 meals arrive in one easy-to-heat tray and requires a minimum order of two trays per plan.
    • Where are the macro-nutrients (i.e., calories, carbs, proteins)?
  • Each meal we produce comes with the full macro-nutrient information and the specific ingredients clearly displayed on each meal container.
  • Other than packaging, macro-nutrient info is listed under “MENU” and within the meal customizer prior to checkout.
  • Additionally, all of our macros have been manually inputted into MyFitnessPal for your convenience in your wellness journey.
    • Are your meals frozen?
  • No! Our meals are fresh and never frozen. As long as you follow your plan and consume your meals daily, they will stay fresh.
  • In the event that you are not going to consume any of your meals, they can be frozen for up to 3 months. This does not include the salads or wraps, which are not freezable.
    • How long should I heat my meals for?
  • For regular meals, loosen or remove lid and place into microwave for 2-3 minutes (may vary depending your machine).
  • For family meals, follow instructions on lid. Know that it will generally be about a 30 minute heating period, however.
    • What if I don't like something on the upcoming menu?
  • We have a 5-week rotating menu with 14 different meal options (including breakfast and Keto).
  • Our process allows you to customize meal options and quantities desired. Since there is a wide variety of meals, if you don’t like an upcoming meal, simply don’t pick it! ??
  • See “What if I want to select different meals/meal quantities for upcoming weeks?” in the “Account/Sign-up” section if you need help selecting different meals and quantities.
    • What about me or my family's allergies, sensitivities, and restrictions?
  • Our meals are gluten-free, peanut-free, soy-free, and as clean as we can make it. Jason, the owner and head chef, has a child with allergies and knows how important that is to provide clean and safe food.
  • Please specify anything you need under notes of your meals subscription and/or contact us with questions.
    • Delivery
    Where do you deliver?
  • We deliver all over the Greater Rochester Area, which is illustrated in the four colored zones below. If you are outside of a zone area but you are still interested in signing up, contact us.
    • When will my food be delivered?
  • Meals are personally delivered weekly on your choice of Sundays or Mondays anytime between 8AM and 12PM.
  • If there should be any weather-related delay, this will be communicated via a company-wide email.
  • Note: If you sign up on a Thursday, you won’t get your meals until the following week (10-11 days after).
    • How will my meals be delivered?
  • On delivery day, each week of meals will arrive inside microwave-safe, eco-friendly containers and placed in a Meals by DeLeo reusable bag.
  • As a courtesy to you, upon signing up with us, every customer will get two Meals by DeLeo reusable bags (for rotation purposes) with his/her own name tag.
  • We will NOT drop off your meals if there is not a cooler outside and you are not home. See following section’s response to “What if I won’t be home when you deliver?” for more details.
  • If you lose one of your complimentary reusable bags, you will be able to purchase a new reusable bag for $5. Contact us to purchase one, as we do not offer this on our website.
  • In the event that you have specific delivery instructions (i.e., don’t ring the doorbell, text on your way, use side door, etc.), you will be able to add this as a note upon sign-up as well as edit as needed.
    • What if I won't be home when you deliver?
  • If you will not be home, we ask that you leave your cooler outside. In the summertime, it is important to also include a few ice packs and put it in an easy-accessible place in the shade.
  • In the event that you are not home and do not leave a cooler outside, your meals will not be delivered to your residence, and you will have to make arrangements at one of our pick-up locations on Monday in your respective zone:
    • What if my delivery day lands on a national holiday?
  • We deliver every Sunday and Monday except on the following holidays:
    • New Year’s Day ??
    • Fourth of July ??
  • Christmas ??
  • In the event that a holiday does land on one of these days, we will communicate via a company-wide email ahead of time to let you know the details.
  • However, if you are interested in catering for these holidays, contact us so we can discuss further.
    • General
    Do you provide meal sampling?
  • We can provide samples of our food for private gatherings, fitness centers, businesses, or anywhere you want a group of people to learn about health and nutrition.
  • We are also more than happy to speak about the importance of nutrition and meal prep to any given audience.
    • Do you do event catering?
  • This is an easy one. Jason has been catering in Rochester for over 17 years. We cater any type of food, event, or experience through our “brother” company – Food by DeLeo.
  • If you are interested, contact us! ??